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Dave Ziegler, OD, FAAO, of the MBA faculty, shares advice on common questions, conflicts and issues that arise between patients, staff and doctors.
July 12, 2012
A doctor wonders...
"I know I should plan an agenda for our office meetings so there is some structure to what we talk about. But I never seem to prepare for them, and it just becomes a free-for-all. How can I get my staff on board with what I am trying to make this office become?"
February 9, 2012
A doctor wonders…
“Is our checkbook balance low because a staff person is embezzling?”
January 19, 2012
A patient wonders...
"Will I ever talk face-to-face with my doctor again now that the office uses electronic medical records?"
April 30, 2011
A patient thinks...
"Wow, did I really spend this much on eyeglasses? What am I getting for this much money?"
April 15, 2011
A patient asks...
"I'm not happy in my contacts. Can I get my money back?"
A patient asks…
“Why do I have to pay for a contact lens evaluation when nothing has changed in my prescription?”
August 9, 2012
A patient says...
“I don’t have the money to pay you for the glasses that I am picking up today. Could I arrange an installment payment plan?”
A doctor asks…
We occasionally find that some of our frames are unaccounted for at the end of the day. How can we discourage theft in our optical area?
May 10, 2012
A doctor asks...
"How do we keep our new office from looking too expensive?"
April 12, 2012
When presenting lens options to patients, we often forget how complicated it can be for them to choose. With all the choices in lens designs, materials and treatments, there has to be a simpler way.
April 8, 2012
A doctor wonders…
”I wish our patient flow were smoother.”
March 30, 2011
"I get queasy when I look side-to-side with my new glasses."
SUNY College of Optometry
New York, NY
Additional dates will be announced soon.
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