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Dave Ziegler, OD, FAAO, of the MBA faculty, shares advice on common questions, conflicts and issues that arise between patients, staff and doctors.
February 9, 2012
A doctor wonders… “Is our checkbook balance low because a staff person is embezzling?”
January 19, 2012
A patient wonders...
"Will I ever talk face-to-face with my doctor again now that the office uses electronic medical records?"
April 30, 2011
A patient thinks...
"Wow, did I really spend this much on eyeglasses? What am I getting for this much money?"
April 15, 2011
A patient asks...
"I'm not happy in my contacts. Can I get my money back?"
A patient asks…
“Why do I have to pay for a contact lens evaluation when nothing has changed in my prescription?”
March 30, 2011
"I get queasy when I look side-to-side with my new glasses."
Vision Expo East, NYC, March 25
North Carolina Optometric Assoc., Myrtle Beach, June 7
American Optometric Assoc.
First Practice Academy
Chicago, June 28-30
Texas Optometric Assoc., San Antonio, July 28
Vision Expo West, Las Vegas, September 8
GWCO Congress, Portland, September 30
California Optometric Assoc., Monterey, November 8
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