Staff Meeting Guidelines - Management & Business Academy

Guidelines for Effective Staff Meetings

Download PPT read more

Seven Habits of Highly Effective Staff

When Steven Covey wrote Seven Habits of Highly Effective People, it transformed how people looked at productivity. There’s a difference in the way successful people manage their lives and make priorities compared to those who don’t self-examine.

Establish Best Practices Benchmarks

Great companies set high standards that they try to achieve with every encounter they have with their customers. Their standards represent the level of service that is expected by the people who use the services or buy the products from that organization. These are called benchmarks, and they set the bar for consumer’s expectations.

Setting Quality Standards in our Practice

This month’s staff agenda includes four quality standards that we use at my practice to make sure our vision statement is consistently delivered. At your next staff meeting, brainstorm on what would work for your office—or you can borrow mine. Either way, having quality standards will give your staff the priorities they need to make the best decisions every day.

Use the Ziegler Compass to Understand Your Patients

We get so used to seeing patients all day that we run the risk of looking at a patient as a pair of eyeballs instead of a person.

Sometimes you have to step back from what you are doing and place yourself in the patient’s perspective. What are they thinking? What are their expectations? Most importantly, what are they feeling? If you do this when you are with a patient, you become a better listener and a more compassionate doctor.

Our Vision for the Practice

One of the greatest challenges in running an eye care practice is conveying your vision for what you want your practice to be. Your practice is your “brand,” and the culture that you create with your leadership drives it.

Patient Loyalty

Loyal patients feel GREAT about the service, ECSTATIC about their purchase—and they proactively REFER family and friends to us.

Management and Business Academy

Guidelines for Effective Staff Meetings

Seven Habits of Highly Effective Staff

Wow Factor

Establish Best Practices Benchmarks

Why Patients Leave Us

Resolving Patient Complaints

Patient Experience Model

Setting Quality Standards in our Practice

Having Fun at Work

Embrace Change

Use the Ziegler Compass to Understand Your Patients

Our Vision for the Practice

Patient Loyalty

We can all agree that creating great experiences for our patients is something to strive for. As eye care practitioners, we need to do that during our eye exam. Your staff needs to do it with every point of contact that they have with the patient. But how do you actually create “WOW” with a patient?

To learn ways to prevent the loss of our valuable patients, take a look at this month's Purposeful Agenda.

Customer resolution skills, also known as “service recovery,” are important. Teach your staff the four steps of LEAP, something that I learned from the Ritz Carlton’s leadership program. It makes all the difference in how you resolve problems with patients.

Find ways to exceed the patient’s expectations. Strive to find ways at each point of contact with the patient to do something unexpected. Create what Disney calls “Magical Moments.”

As team leader, your emotions touch everyone around you. High levels of positive emotion create climates where information is shared and where trust, learning, and growth are encouraged. High levels of negative emotion create stress, fear and anxiety.

This month’s Purposeful Agenda are excerpts from the book Who Moved My Cheese. I would encourage you to read the entire book. It’s not very long, but it will open your eyes. And that’s the first step toward change.