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Carole Burns, OD, FCOVD
Neil Gailmard, OD, MBA, FAAO
Gary Gerber, OD
Mark Wright, OD, FCOVD
Dave Ziegler, OD, FAAO

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Switching to EHR

Rick McGuirt, February 22, 2012 Let me get this straight. I am to eliminate paper records that can be simply completed by the OD during the exam, with minimal time of handling of the record by staff. But now the "de rigueur" is to buy... read more

Lens Packaging

Anthony Tran, February 22, 2012 What company do you use to make your lens package brochures? Do you have a company that you use to create your "eyeglass features" card that you dispense with glasses or did you just create one... read more

Fees for Retinal Imaging

Frank Aulicino, February 21, 2012 Regarding elective retinal photos, we've been advised by two consulting entities that it is not proper to charge a lesser fee than that which is submitted to insurance for medically eligible conditions.... read more

Staff per Doctor

Joseph Lebow, February 21, 2012 I would love to see an exact template for how many staff per doctor and what duties they provide to create an ideal high grossing and netting practice. Maybe something like 2 techs per doctor working up... read more

Job Posting for the Perfect Employee

Allan Spector, February 8, 2012 I just lost an employee at work. Do you have the "perfect ad" to post looking for an employee? I am looking for a bubbly friendly individual to perform pre-tests , answer the phone , etc. Dear Dr.... read more

Deductible for Unconditional Warranty?

Geoffrey Carlson, October 19, 2011 I remember reading an article that I think was in an email from the MBA about patients paying deductibles for warranty remakes such as scratched lenses and frame breakages. I am looking at establishing frame ... read more

Make a Presentation When Patients Pick Up Eyeglasses

Ray Greene, August 15, 2011 I really like your idea of placing cards in your dispensing bags describing the attributes of each frame. Do you have any examples I could look at? Where does the info come from? size? content? how large of... read more

Average Retail Sale for MBA Independent ECP's

Frank Chinisci, July 21, 2011 In the publication "Best practices for spectacle lens management" it states that the average retail sale for MBA independent ECP's is $227. Does this include sales to patients with vision plans? The number... read more

Calculating Total Exams Per Year

Bob Consor, June 01, 2011 For calculation purposes when I compare my stats to the 2011 Key Metrics for 2010 when I calculate the total number of exams for the year do I add the comprehensive exams including refractions and the contact lens... read more

Typical Break Down of Insurances?

Christiant Wamley, May 03, 2011 What is the typical break down of insurances the typical optometric office takes and what percent of each insurance makes up the office? VSP 25%, Eye 10%, Superior 8%, BCBS 10%, UHC 10%, medicare 3%, medicaid... read more