MBA Manuals

2011 Key Metrics: Assessing Optometric Practice Performance

Essential metrics and strategies to measure, manage and grow all aspects of the optometric practice.

U.S. Practice Profile Report

Practice benchmarks from the MBA database of more than 1,600 independent optometric practices.

Disney Approach to Service Excellence Optometric staff education modules

Six learning modules that can be used in staff meetings to share the Disney principles of service excellence with the staff of an optometric practice. Disney Magic in Optometric Practice


The Patient Experience


Engineering the Patient Experience: Reception – Pre-testing - Exam


Engineering the Patient Experience:Dispensing – Visit Close - Telephone


Policies, Complaint Resolution, Exceeding Expectations


Completing a New Service Process

Key Metrics of New Independent Optometric Practices

This report compares key performance metrics for practice in operation for three years or less to benchmarks for established optometric practices. These benchmarks include such key metrics as hours worked, productivity, product sales and exam fees.

Canadian Practice Profile Report

Practice benchmarks from the MBA database of several hundred independent optometric practices in Canada.

Management and Business Academy

MBA Manuals

2011 Key Metrics: Assessing Optometric Practice Performance

U.S. Practice Profile Report

Disney Approach to Service Excellence Optometric staff education modules

Disney Magic in Optometric Practice

The Patient Experience

Engineering the Patient Experience: Reception – Pre-testing - Exam

Engineering the Patient Experience:Dispensing – Visit Close - Telephone

Policies, Complaint Resolution, Exceeding Expectations

Completing a New Service Process

Key Metrics of New Independent Optometric Practices

Canadian Practice Profile Report

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