MBA II: Think Your Way to Success with Disney Institute

Disney Approach to Service Excellence Optometric Staff Education Modules 



Module 1
Disney Magic in Optometric Practice
 
 

Module 2
The Patient Experience
   

Module 3
Engineering the Patient Experience: Reception – Pre-testing - Exam

 
 

Module 4
Engineering the Patient Experience:Dispensing – Visit Close - Telephone
 

Module 5
Policies, Complaint Resolution, Exceeding Expectations

 
 

Module 6
Completing a New Service Process

 
 

 

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Creating a Culture of Excellence 

By Dave Zeigler, OD, FAAO

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       Sponsored by:

 

2013 MBA Seminars

 

 

SUNY College of Optometry

New York, NY

June 14

 

Additional dates will be announced soon.

 

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