Disney Approach to Service Excellence Optometric staff education modules

Friday, November 11, 2011 4:03:00 AM

Module 1 Disney Magic in Optometric Practice


Module 2 The Patient Experience


Module 3 Enginnering the Patient Experience: Reception – Pre-testing - Exam


Module 4 Engineering the Patient Experience:Dispensing – Visit Close - Telephone


Module 5 Policies, Complaint Resolution, Exceeding Expectations


Module 6 Completing a New Service Process