Customer Service: Learning from Steve Jobs
Tuesday, June 19, 2012 3:38:00 PM
July 1, 2012
By Kelly Kerksick, OD
In my lectures and seminars, I advise optometrists to do whatever they can to make their practices more like the Apple store. Why? Because as busy and as noisy as most Apple stores are, customers love going to them. They want to be a part of what’s going in those stores, and they keep going back.
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