Ask Neil with Dr. Neil Gailmard - Management & Business Academy

What Traits to Look For When Hiring an Associate

February 23, 2012

A doctor asks…
"What traits do you look for in an associate OD whom you hire?"

Upgrading Happy Bifocal Eyeglass Wearers to Progressives

January 31, 2012

A doctor asks…
“What techniques do you use to convince perfectly happy bifocal eyeglass wearers to upgrade to progressive lenses?”

Dealing with Staff Lateness

April 30, 2011

A doctor asks...

"One of my staff, who is competent and good with patients, consistently arrives five to 10 minutes late for work. What's a tactful way to deal with the problem?"

Reducing the Walk-Out Rate

April 15, 2011

A doctor asks...

“A lot of patients take their eyeglasses Rx to another provider. How can I reduce the walk-out rate?”

To Change Staff Habits, Give a Reason

March 15, 2011

A doctor asks:

"My staff has developed bad habits over the years. How can I change these habits?"

Softening an Office Manager's Style

March 30, 2011
A doctor asks…

"My staff doesn't get along well with the office manager, who has a dictatorial, micro-manager style. The office runs smoothly otherwise. How should I deal with this?"